J Schuh's workshop brings clients into the classroom to bring real problems for our students. The idea is that companies and organizations must innovate and optimize customer experiences to remain competitive and relevant, and many use Design Thinking methodologies to create and deliver both quality and value. Design Thinking methodology provides a solution-based approach to create customer-centric products, services, and experiences by observing and engaging stakeholders in problem-solving strategies.
Capt. Patrick McCully, of the Community Services for the Garland Police Department challenged our class with this statement, "Every day, police officers respond to incidents that are often the most traumatic single event in another person’s life. On average, a citizen experiences one of these in their lifetime. On average, a police officer experiences one of these every 90 days.
"How might we attempt to address these officers daily challenges with their way above average risk of PTSD and depression?"
This online workspace allows the teams to use the UX framework to work together through the various exercises that create their UX artifacts. These many exercises use the framework that lead to their final presentations.