HANDS-ON DESIGN THINKING WORKSHOP Spring 2021

J Schuh's workshop brings clients into the classroom to bring real problems for our students. The idea is that companies and organizations must innovate and optimize customer experiences to remain competitive and relevant, and many use Design Thinking methodologies to create and deliver both quality and value. Design Thinking methodology provides a solution-based approach to create customer-centric products, services, and experiences by observing and engaging stakeholders in problem-solving strategies.

Our Client: The Garland Police Department

Capt. Patrick McCully, of the Community Services for the Garland Police Department challenged our class with this statement, "Every day, police officers respond to incidents that are often the most traumatic single event in another person’s life. On average, a citizen experiences one of these in their lifetime. On average, a police officer experiences one of these every 90 days.

Final Presentations

The project for this class was to answer the question, ""How might we attempt to address these officers daily challenges with their way above average risk of PTSD and depression?". Students explored a variety of ways to help officers and first responders with this question.

Yellow Mowglis: TheraCop

Teal SparkleMuffins: Team-Up

Neapolitan Clucks: Help, Hope, Heal

Blue Buffalos: BluTrition

Final Class Presentation

Final Presentations: All Groups

Mural Boards

This online workspace allows the teams to use the UX framework to work together through the various exercises that create their UX artifacts. These many exercises use the framework that lead to their final presentations.

Journey Map: Su2021

Stakeholder Map: Su2021

Personas: Su2021

Empathy Maps: Su2021

Hopes-Fears: Su2021

2-Minute Readout: Su2021